We know you might have questions about your awesome Dua Tua pieces and how shopping with us works. So, we’ve put together this FAQ section to give you quick and clear answers. If you don’t find what you need here, just shoot us a message at duatua.art@gmail.com, and we’ll help you out. We’re all about making your wearable art adventure the best it can be!
You don’t need to create an account to shop with us! Making a purchase is a breeze. Simply add the items you love to your shopping cart, review your selections, and proceed to checkout. During checkout, please ensure that you provide accurate payment and shipping information. We take your security seriously, and all payment details are transmitted securely. Once your order is complete, you’ll receive an email confirmation with all the necessary information. It’s that easy to bring home a piece of Dua Tua’s wearable art!
Shipping at Dua Tua is designed to be easy and efficient. For detailed information on our shipping processes, including delivery times and options, please visit our Shipping Policies page.
If you’d like to explore alternative shipping methods or have specific shipping requests, please don’t hesitate to contact us at duatua.art@gmail.com. Just use “Custom Shipping Option” as the subject, and we’ll work together to make sure your order gets to you the way you want it. Your satisfaction is our priority!
We understand that you might have questions about our return and guarantee policy. Since our pieces are unique works of wearable art, we don’t offer refunds or returns. Each item is meticulously crafted and shipped with a secure seal sticker. If the seal is ever opened, please contact your carrier immediately.
For more information on our guarantee and sealing practices, visit our Return, Refund, and Guarantee Policies page. We’re here to make sure your Dua Tua experience is exceptional.
Congratulations on your new Dua Tua masterpiece!. Our pieces are classified into three categories Basic, Medium and Advance, each with its unique care specifications.
For detailed care instructions, please visit our Garment Cares page. Remember, each piece is unique and requires specific care, so treat it with the love and attention it deserves.