How Shipping works

Your Dua Tua shipment kicks off as soon as you’ve completed your purchase on our website. Our team takes charge of getting your product to USPS within a maximum of 2 days. It’s worth noting that our default carrier is USPS, once it’s in the hands of the carrier, the delivery time becomes their responsibility, and we’re eagerly awaiting your wearable art to reach you.

If you prefer an alternative shipping method or have specific requests, feel free to explore custom shipping options in the tabs below for a personalized delivery experience.

Our wearable art pieces are more than just clothing; they are a form of artistic expression. If you have a specific shipping preference in mind, please contact us before placing your order. Simply send us an email at duatua.art@gmail.com with the subject line ‘Custom Shipping Option,’ and we’ll work closely with you to ensure your package arrives just the way you want it. Your satisfaction is our top priority.

Absolutely! If you’re in Miami, you’ve got the option to choose local pickup. Just shoot us an email at duatua.art@gmail.com with the subject “Local Pickup Option.” Make sure to include your order number and your buyer info in the email. We’ll chat about the best spot to meet up.

Always double-check your shipping details to ensure a smooth delivery. If you spot an error, don’t hesitate to shoot us a message at duatua.art@gmail.com with the subject ‘Shipping Address Correction.’ You have 24 hours to correct any mistakes. We’ll promptly verify your purchase and make the necessary adjustments to your shipment, ensuring a hassle-free delivery process.

Please be aware that customs, taxes, and duties related to your order are not our responsibility. Should you choose to decline the receipt of your package, you will be liable for any additional shipping, taxes, duties, and custom charges incurred for the return shipment. We recommend checking with your local postal service or customs office for further information.

In the rare event of lost shipments or stolen packages, claims must be filed by the customer directly with the appropriate carrier. Dua Tua is not responsible for any import duties, taxes, or consequential delays that may arise.

If you have any questions or require clarification on any aspect of our shipping policy, please reach out to us at duatua.art@gmail.com. Your satisfaction is important to us, and we’re here to assist you.

Many of our wearable art items have a vintage quality that adds to their distinctive character. They may exhibit natural wear and unique distressing, further enhancing their charm. To ensure the longevity of your garment, please visit our Garment Care page for specific care instructions.