At Dua Tua, we offer wearable art that’s as unique as you are. Our pieces transcend mere clothing; they are wearable art! Once you make a purchase, it’s yours to cherish. To maintain the authenticity of each piece, we don’t offer returns, refunds, or exchanges. However, we’re always available to chat about it. Just drop us a message at duatua.art@gmail.com.
Please note that we offer a customization service, and within the cost, we include a sourcing fee for the item ordered. Since our products are uniquely crafted, we can’t provide refunds or exchanges. Once you’ve placed your order, we’ll send you an email notification with tracking information. If we can’t verify your information or if there’s a stock issue, we reserve the right to cancel your order.
Regarding shipping, Dua Tua isn’t responsible for lost or stolen packages. Any claims should be made directly to the carrier. Import duties or taxes are also not our responsibility, so check with your local customs office for details. If you decline a package, you’ll be responsible for return shipping, taxes, duties, and customs charges.
If you want your package sent in a specific way, please reach out to us before placing your order. Please read or shipping-policy. We’re happy to work out the details to ensure your package arrives just the way you want it.